We truly enjoyed our days at the Brussels Furniture Fair. Reconnecting with our long-time partners and meeting so many new…
Does Bellus handle claims directly?
No — all claims go through the reseller where you purchased the product. The reseller contacts Bellus on your behalf and coordinates any assessment, repair, or replacement.
How do I make a warranty claim?
Contact the reseller where you purchased the product. Include a clear description of the issue, photos from both close-up and at a distance, and your purchase receipt. Report it as soon as you notice it — and avoid using the product in a way that could make the damage worse.
What is NOT covered by the warranty?
The warranty does not cover: normal wear and tear, fabric pilling, color fading from sunlight or use, damage from misuse, damage from incorrect cleaning methods, or defects resulting from failure to follow Bellus care instructions.
What warranty do Bellus beds come with?
Bellus beds carry a 2-year EU warranty on structural elements and workmanship, plus a 10-year guarantee against spring breakage in the mattress core.
What warranty do Bellus sofas come with?
All Bellus sofas carry a 2-year EU warranty covering structural and material defects. Cloud and Cloud Plus seats additionally carry a 5-year spring breakage warranty. The warranty is valid only when the product is used as intended and care instructions are followed.
